Frequently Asked Questions
Everything you need to know about your Colapz shopping experience.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our returns portal to start a request.
How do I determine my correct size?
Each product page features a detailed size guide. We recommend measuring your favorite garment and comparing it to our chart for the most accurate fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your materials sustainably sourced?
At Colapz, we prioritize ethical manufacturing. Over 80% of our current collection is made from organic cotton or recycled polyester to minimize our environmental footprint.
Can I change or cancel my order after it's placed?
Orders are processed quickly, but we can make changes within 1 hour of placement. Please contact our support team immediately if you need to modify your order.